FAQ

1. Do you offer free shipping?

Yes. We provide FREE shipping on all orders within the United States. No minimum purchase is required.

2. Do you ship internationally?

No. At this time, Lorvynx Office ships only within the United States.

3. How long does order processing take?

Orders are processed within 3–4 business days before shipment.

4. How long does delivery take?

Once shipped, delivery typically takes 5–6 business days, depending on your location.

5. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed or shipped. Please contact us as soon as possible for assistance.

6. What is your return policy?

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused and in original condition.

For full details, please review our Return & Refund Policy.

7. How long does it take to receive a refund?

Once your return is approved, refunds are processed within 5–10 business days to the original payment method.

8. How do exchanges work?

Exchanges are accepted within 10 days of delivery, subject to product availability.

9. What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately with photos and order details so we can assist you promptly.

10. How can I contact customer support?

You can reach us by:

We respond within 24–48 business hours.