Return & Refund Policy

At Lorvynx Office, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order on our website, you agree to the terms stated below.

1. RETURN ELIGIBILITY

We accept returns within 7 days from the date you receive your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be returned in the original packaging

  • Include all original accessories, manuals, and labels (if applicable)

  • Show no signs of damage caused by misuse or improper handling

Items that do not meet these conditions may be refused.

2. EXCHANGE POLICY

  • Exchanges are accepted within 10 days from the delivery date.

  • Exchanges are subject to product availability.

  • If the requested replacement item is unavailable, a refund may be issued instead.

Customers must contact us before sending any item back for exchange approval.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Items returned after the allowed return or exchange period

  • Products damaged due to customer misuse

  • Items marked as final sale or non-returnable (if applicable)

  • Items returned without prior authorization

4. RETURN PROCESS

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team with your order number and reason for return

  2. Wait for return approval and instructions

  3. Ship the item back following the provided guidelines

Unauthorized returns may not be accepted.

5. RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees (if any) are non-refundable

  • We recommend using a trackable shipping service for returns

Lorvynx Office is not responsible for lost or damaged return shipments.

6. REFUND PROCESSING

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

You will receive a confirmation email once your refund has been completed.

7. PARTIAL REFUNDS

Partial refunds may be issued if:

  • The returned item is not in original condition

  • Parts or accessories are missing

  • The item shows signs of use or damage not caused by us

8. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will evaluate the issue and provide an appropriate resolution, which may include replacement or refund.

9. LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing period:

  • Check with your bank or payment provider

  • Contact us for assistance if needed

10. ORDER CANCELLATIONS

  • Orders can only be canceled before they are shipped

  • Once an order has been shipped, it must follow the return process

11. CONTACT INFORMATION

For all return, exchange, or refund inquiries, please contact:

Lorvynx Office
📞 Phone: (601) 555-1204
📧 Email: contact@lorvynx.store

Business Address:
2791 James Dr NW
Wesson, MS 39191
United States

Response time: 24–48 business hours

12. POLICY UPDATES

Lorvynx Office reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on our website.